Terms and conditions

The company LES LUTINS SARL whose office is located at 25 Rue Coquillière 75001 Paris has a registered capital of 15 000 € and is registered in the Paris Trade and Companies Register under number SIREN 519 720 155

1- OBJECT

2- PRODUCTS

3- PRICE

4- ORDERS

5- PAYMENT

6- DELIVERIES

7- RETURNS

8- INTELLECTUAL PROPERTIES

9- LIABILITY

10- PERSONNAL DATA

11- WARRANTY

12- LITIGATION

1-OBJECT

This document is defining the commercial relationships between LES LUTINS and the customer and the applicable conditions for any purchase made through the website www.leslutins.fr.

2-PRODUCTS

The products offered are the ones published on the website  www.leslutins.fr
These products are offered within the limits of the stock available.
Each product is with a description established by our company.
The pictures of the catalog are as close as possible but cannot assured a perfect match with the product, especially concerning the color. In this case the company LES LUTINS will not be responsible.

3-PRICES

Prices of the catalog are stated including taxes.
For purchases outside the EEC the price will automatically appear without tax once you put them in your basket.
Leslutins.fr can change its prices at any time. The price applicable is the one displayed on the day of the purchase. Prices do not include shipping and packing which will be notified when ordering.

4- ORDERS

The customer wishing to purchase an article on www.leslutins.fr must :

• Fill in the order form  indicating all the request fields
• Validate the order after checking it
• Make the payment by the secured platform Cybermut of the Crédit Mutuel bank using SSL protocol ( Secure Socket Layer) , meaning that at the moment of the payment you are automaticaly transfered to the bank platform ( ssl appears in the address) and your information are protected.
• Confirm its order and payment

The act of puchase implies an acceptance of the General Conditions of Sale.
The confirmation is considered as signature and acceptance of the operations.

Leslutins.fr will email the Customer stating that his order is confirmed.

5- PAYMENT

Payment has to be made at the time of the purchase by credit card VISA,  MASTERCARD, CARTE BLEUE.

Payments are made by the secured platform Cybermut of the Crédit Mutuel bank using SSL protocol ( Secure Socket Layer) , meaning that at the moment of the payment you are automaticaly transfered to the bank platform ( ssl appears in the address) and your information are protected.

An invoice will be included in the parcel.

6- DELIVERIES

Deliveries are operated by La Poste (French Postal service) using Collissimo service that allows tracking by internet, www.colissimo.fr or DHL (express shipping)
Deliveries are made to the address mentionned on the order confirmation.

The delivery will be assured under 3 to 5 working days.

Shipping cost will be offered for a minimum order of 150 € on the website www.leslutins.fr.

Shipping is Ex factory, which means that risks belongs to the customer once the parcel has left LES LUTINS

In case of dammage during the shipment, a form has to be filed to the carrier within 3 days of reception.
Delivery delays are stated for information only, if they go over 30 days after the order, the purchase can be canceled.

7- RETURNS

Customers are entitled by law to a 7 days return policy starting on the day of the delivery. Customers can either ask for an exchange or refund without any additionnal cost, except for the shipping.

Returns have to follow these conditions :

– Products must not have been worn and have to be returned in their original packing with a copy of the invoice.

– Every return has to have a return authorization number. This number can be obtained by the Contact form on the website and has to be included in the parcel.

– Every parcel sent has to be returned through a service that allows tracking. (Colissimo, UPS, or any national postage service that allows tracking services)

8- INTELLECTUAL PROPERTIES

Elements of www.leslutins.fr website are the sole and exclusive property of the company LES LUTINS. All the texts, comments, pictures and design reproduced on www.leslutins.fr are protected.

Reproduction, exploitation of any part of the website is strictly forbidden.
Links to the web site is submitted to authorization.

9- LIABILITY

The company LES LUTINS as a vendor is only compelled to an obligation of means ; its responsability cannot be engaged for a damage caused by the use of internet such has loss of data, virus, service disruption or any others problems.

Photos, reproduced texts and illustrating the products are not contractual. Accordingly, the company LES LUTINS could not be responsible in case of error on one of its photos or one of its texts.

10- PERSONNAL DATA

According to the French law, Informatique et Liberté, the website leslutins.fr has been registred under the CNIL declaration N° 1440949.

LES LUTINS reserves the right to gather data about the customer, in particular by the use of cookies in accordance with the legislation in force. The customer may expressly oppose the disclosure of his or her personal details simply by indicating his preferences in an e-mail to info@leslutins.fr. The customer is informed that this automatic processing of information, in particular the management of users’ email addresses, was subject to a declaration to the CNIL (Commission nationale de l’informatique et des libertés – French data protection authority) under number 1440949. The user has the right to access and modify any data concerning him or her.

11- WARRANTY

All the products featured on leslutins.fr are entitled to the legal guarantee of the article 1641 of the French Civil Code and of the articles L 211-4, L 211-5 et L 211-12 of the Consumption Code

All the products can be exchanged or refunded within a 7 days delay according to article 7. All returns have to comply to the procedure exposed in article 7 of the General Conditions of sales

12- LITIGATION

The present conditions of sales are submitted to the French law.
In case of litigation, customer must contact firstly the company LES LUTINS to find an agreement. Otherwise Paris courts will prevail.